Welcome to new hotliner

ASCL has appointed Richard Metcalfe as a new hotline officer, replacing Irene Dalton. Richard was previously head of Fairfax School in Birmingham and is currently working as a school improvement partner in eight secondary schools in Birmingham and Dudley.

All the hotline officers are former school and college leaders who take part in regular training to stay up to date on the latest legal and policy matters. Hotline officers work an average of one day per week.

Since last September, ASCL has doubled the number of hotline staff on duty in the afternoons to deal with the growing volume of calls and continue to provide a high quality service.